How Does the Sugar Reset 60-Day Money-Back Guarantee Work?
Orders placed through this site carry a 60-day money-back guarantee counted from purchase. Call the order desk with your order ID, then send the bottles back by tracked post. You pay return shipping. A refund is issued 3–5 business days after credit, then takes 5–10 days to reach your card.
What does the 60-day guarantee cover?
It lets you try the drops and ask for your money back if they do not suit you. It applies to the 2, 3 and 6-bottle packs alike. Buying more bottles does not buy more days.
It covers orders placed through this site and processed by BuyGoods. It does not cover bottles bought from marketplaces, stores or other websites. Those sellers set their own rules.
The guarantee is a purchase policy. It says nothing about blood sugar, weight or how you feel. Think of it as a safety net for your wallet, not a promise about the drops.
Key facts
- Window: 60 days from purchase, unless the sales page prints a longer one.
- Start by phone: +1 (302) 200-3480, Mon–Fri 9:00am–5:00pm ET, with your order ID.
- Return address: 498 Seventh Avenue, Floor 19, New York, NY 10018. Add your full name, email and order ID.
- The buyer pays return shipping. Use a tracked service.
- Refund timing: 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
- The guarantee covers money. It is not a promise of any health result.
How do you ask for a refund, step by step?
Find your order ID
It is in the order email sent after checkout. Keep that email open while you call.
Call the order desk
Dial +1 (302) 200-3480 within 60 days of purchase. Say you want to use the money-back guarantee and read out the order ID.
Do what the desk says about the bottles
Ask whether it wants every bottle back and whether opened bottles are fine. The published terms do not say.
Ship the parcel with tracking
Send it to 498 Seventh Avenue, Floor 19, New York, NY 10018. Put a note inside with your full name, email and order ID. Keep the receipt.
Wait for the credit
The refund follows once the returns desk credits your order. Keep the tracking number until the money shows.
Do not email the website inbox to start a claim. It cannot see orders. A written follow-up can go to [email protected] with the order ID in the subject line.
How long does a refund take?
Two clocks run one after the other. Your 60 days come first. After you call and post the parcel, the refund steps start once the parcel lands.
Refund timeline, stage by stage
| Stage | Timing | Who acts |
|---|---|---|
| Guarantee window | 60 days from purchase | You |
| Refund call | Any day inside the window | You, to the order desk |
| Parcel in transit | Depends on your carrier; not published | Your carrier |
| Order credited | After the parcel arrives | Returns desk |
| Refund issued | 3–5 business days after credit | Order desk |
| Refund on your card | 5–10 days after it is issued | Your bank |
Add the stages together and a refund can take a few weeks from your call to your statement. That is normal for a returned parcel. If the money has not appeared after the stated times, call again with your tracking number.
Do the brand’s own pages agree on the rules?
Not fully. This site’s terms say the 60 days count from the purchase date. The brand’s own returns page, as we read it, says the days start when the order is delivered. The brand’s sales page says “from the date of purchase”.
The sales page also uses two descriptions. One calls the guarantee unconditional. The other says you should contact the company if you are not satisfied after at least 30 days of use. Those two ideas do not sit well together.
We cannot settle this for you. Our advice is practical. Plan around the shorter window, which is purchase. When you call, ask the desk to confirm the start date and whether any minimum use applies. Write down the date, the time and the answer.
What does the guarantee not cover?
- Requests made after the window closes, unless the sales page printed a longer one.
- Bottles bought from other sellers, which this desk cannot look up.
- Return postage. The policy says the buyer pays it, and it does not say the cost is refunded.
- Any health result. A refund is about money only.
Two things are not published at all. One is whether bottles must be full, opened or empty. The other is whether a partial refund is possible. The desk will tell you for your order when you call.
A bottle that arrives leaking or with a broken seal is a delivery problem, not a guarantee claim. Do not use it. Photograph it, keep the packaging and call the order desk with your order ID.
How can you make good use of the 60 days?
The clock runs from purchase, so days in the mail count. Open your first bottle soon after it arrives. Pick one routine, such as one or two droppers each morning, and keep it steady.
A line a week in a notebook is enough. Note your energy, sleep and any stomach changes. Aim to decide by about day 50. That leaves ten days to call, get instructions and post the parcel.
Pack size matters here. At 2 droppers a day, a bottle lasts about 30 days. Two bottles use up the window almost exactly. Larger packs will still have bottles left on day 60, as the table shows.
Bottles left on day 60
| Pack | Left at 2 droppers a day | Left at 1 dropper a day |
|---|---|---|
| 2 bottles | Nothing | About 1 bottle |
| 3 bottles | About 1 bottle | About 2 bottles |
| 6 bottles | About 4 bottles | About 5 bottles |
Frequently asked questions
Is return shipping refunded?
The policy says the buyer pays return shipping. It does not say the cost is refunded, so plan for it and use a tracked service.
Can I get a partial refund?
The published terms describe a refund once the returns desk credits your order. They do not list partial amounts. The desk will confirm what your refund covers when you call.
Does the guarantee mean Sugar Reset will work for me?
No. It protects your purchase. It promises nothing about blood sugar, weight or any other health result.
Do I have to send back empty or unopened bottles?
The published terms do not say. Ask the order desk when you call and do what it tells you for your order.
What if my bottle arrives damaged?
Do not use it. Photograph the bottle, the seal and the box, keep all packaging and call the order desk with your order ID.
Can the website email start a refund?
No. The website inbox cannot see orders. Start by phone at the order desk. Written follow-ups can go to the sales inbox with your order ID in the subject line.
Our view
A money-back window is a fair way to test a supplement, as long as you use it. The terms here are clear on the number to call, the address to send to and the refund timing. They are less clear on the start date and the state of the returned bottles. Ask about both on your call.
Treat the 60 days as a trial with a plan. Start early, keep notes and decide by about day 50. If the drops do not suit you, a refund is a normal result, not a failure.
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